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  • Support

     

Support

  •  

 

Our service desk is your single point of contact. Our well-trained and dedicated support engineers, inspired by the Information Technology Infrastructure Library (ITIL) methodology, are ready to support your business and will treat your service requests with the highest possible care.

Requests are tracked and prioritized within our proprietary online systems. Our support professionals, trained on your systems, will service incidents with care and efficiency. Existing customer and known contacts can log in to our service desk tool Service-Now at https://elsterservicedesk.service-now.com
Hardware products return process

Honeywell is using RMA - Return Merchandise Authorization - which is a part of the process of returning a product in order to receive a refund, replacement, or repair during the product's warranty period.
The customer must complete the RMA request form, and submit to Honeywell to obtain authorization to return the product.
The resulting RMA number must be displayed on or included in the returned product's packaging; no returns are accepted without this number.
For further details we need to refer to our RMA policy.


Do you need support?

Our service desk colleagues will gladly help you.

The list below contains all contact details of our service desk colleagues. Don't hesitate to call them or send an email.

Our service desk colleagues will gladly help you.The list below contains all contact details of our service desk colleagues. Don't hesitate to call them or send an email.

 

 

 
Belgium - Headquarters
Support-SME.EMEA@honeywell.com 
Tel. +32 56 245 694
Monday till Friday except on holidays: 8.00 – 18.00
Consult the service desk closing days here.

 

 
France
Support-SME.EMEA@honeywell.com 
Monday till Friday except on holidays: 8.00 – 18.00

 

 
Germany
Support-SME.EMEA@honeywell.com  
Monday till Friday except on holidays: 8.00 – 18.00

 

 
The Netherlands
Support-SME.EMEA@honeywell.com  
Monday till Friday except on holidays: 8.00 - 12.00 and 13.30 - 17.30
Consult the service desk closing days here.

 

 
United Kingdom
Support-SME.EMEA@honeywell.com  
Monday till Friday except on holidays: 9.00 – 17.30
Consult the service desk closing days here.

 

 
United States
support.us@energyict.com
Monday till Friday except on holidays: 8.00 - 17.00 p.m.
Consult the service desk closing days here.